| Special
Report: Spam Email Appears To Be
Coming From You |
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Many legitimate web sites are the victims of spammers
who create fake email messages that appear to be coming from those
sites. These email messages are not actually coming from you or our servers
and they are totally beyond our control. The attacks tend to come from outside the United
States and Canada, and we pursue each lead we get. Here are some simple
rules you should observe.
Symptoms:
- You receive an
email stating that your email was not received by someone.
You did not send this email.
- You receive a
Non-Delivery or similar email notice stating your email did not
arrive at the target.
You did not send this email.
- You receive a
non-delivery email from a SPAM or FIREWALL blocker.
It may include instructions and it requests that you click a LINK.
You did not send this email. DO NOT click the
link.
Immediate Actions:
- Make sure it
did not originate from you.
Update your antivirus software and perform a COMPLETE scan.
Click
here if you do not currently
have Antivirus (Windows) software.
- Keep a copy of
the email.
Information from it may provide useful in the future.
- Continue
reading below....
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Don't Panic!
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We have found this
typically happens for two reasons:
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Someone has your
email address in an address book on virus infected computer.
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Your email was
obtained from web site/other source and being used by spammers.
As you may
already know
anyone can still use your email address when
configuring an Email client such as Outlook. Really! While we do everything
here to prevent this from happening, it is difficult to stop.
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What To Do: |
Follow these steps and realize that it MAY TAKE SOME TIME:
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Contact
your ISP and/or Email Provider
Inform them by EMAIL or PHONE that you are aware of this problem.
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Update
Your Antivirus Software
Run a COMPLETE scan of your system.
This eliminates the possibility that these emails are coming from your
computer. If you are still unsure, your ISP (above) may be able to tell you
if such emails originate from your IP address.
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Inform
Critical Clients/Friends
Use EMAIL or PHONE if
necessary. This prevents them from opening Trojans and Viruses that appear
to come from you. If you have proper Antivirus software and the scan was
clean (above) then chances are this will not happen.
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Protect
Your Domain Name.
If you have your own domain name, consider doing two
things:
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Get Involved
and Report Incidents.
Using the link below, read more about Spoofing and
Forged Email. There are links that will allow you to Report Spam, Spoofing
Incidents, etc. and has numerous links and resources to help:
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Good Luck!
The
Pacific Island Web Hosting Team
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